Important Information

1. PUBLIC ENQUIRY AND OTHER RELATED FACILITIES

Enquiry offices including IVRS (Interactive Voice Response System) regarding train arrival/departure generally function round the clock at major stations. The enquiry regarding reservation and PNR status etc. functions between 8.00 hrs to 20.00 hrs on week days and 8.00 hrs to 14.00 hrs on Sundays. The IVR system for PNR enquiry is available between 5.30 hrs to 22.30 hrs The telephone numbers are given below:

Some important train services available are

2. RETIRING ROOMS AND RAIL YATRI NIWAS

2.1 Retiring Rooms:

Another passenger amenity provided at several important stations over Northern Railway is AC and Non-AC Retiring rooms and Dormitories, which can be booked on ‘first come first serve basis’ on payment of prescribed charges. These serve as transit accommodation for passengers. Only those holding a valid ticket for and inward/outward journey are eligible to apply for the use of the Retiring Rooms and Dormitory Beds.

Application form are available with the Station Managers/ Matron in charge of the Retiring Room/ Dormitories. You are also required to present your journey tickets along with the completed Application Form.

The Station Managers/ Matron, based on availability will allot the rooms/beds. The genuineness of the passengers holding the ticket, will be verified prior to the allotment of rooms/beds. You will also be required to pay the stipulated charges, before the keys of the room are handed over, or the bed number in the dormitory is intimated to you.

Retiring rooms are normally reserved for a period of 24 hours. At some stations, these can be booked for 12 hours also. Booking of the retiring rooms is done at the station, where it is located. In case the retiring rooms is occupied for more than one day, the charges for the subsequent days will be 25% more for each day. Normally retiring room is not allotted for more than two days.

Details of the Retiring Rooms available at different stations may be seen in the table below:

2.2 Rail Yatri Niwas

In addition to the retiring room facilities, exclusive independent rooms & dormitory accommodation are available in seven storied Rail Yatri Niwas located on the Ajmeri Gate side of New Delhi Station.

The Rail Yatri Niwas provides for independent double bedroom with attached bath at Rs. 450/-, double bedroom with common bath Rs. 385/-. Single bedroom (common bath) at Rs. 265/- per room and double bedded AC room with attached bath at Rs. 850/- per room (Tariff inclusive of breakfast).

Similarly, accommodation in dormitories is available on daily tariff of Rs. 135/- per bed (Tariff inclusive of breakfast) depending upon different facilities. The Rail Yatri Niwas is also provided with a restaurant which caters to Indian and Western food and Snacks between 7.30 hours to 22.30 hours at reasonable rates.

The facility of Rail Yatri Niwas is available to rail passengers on advance reservation could be done by sending full amount of the required accommodation by money order in the name of Chief Manager. Rail Yatri Niwas, at New Delhi Railway Station or demand draft in favor of FA & CAO/ Northern Railway. {(Checkout / Check in time: 9 AM) Phone Number 011- 23233484, 23233561 }

3. RAIL TRAVEL CONCESSIONS

Handicapped/Disabled Persons & Patients Part-A

Sports Persons/Artistes/Scouts &Guides/St. John Ambulance/Voluntary Organization  Part-B

Allopathic Doctors  Part-E

Accredited Press Correspondents Part - F

NOTE :

1. The Holder of a concession ticket will note be permitted to change the ticket to a higher class even by paying the difference of actual fares. However, the categories of persons eligible for concessions in first class can purchase tickets for AC 2-tier also on payment of the first class concessional fare plus difference of actual fares of AC 2-tier and first class.

2. Escort accompanying the patient/person mentioned in S.No. A-1, 3,4,5,7,9 and 10 is entitled to same concession indicated against each category.

3. In the case of categories of persons mentioned in S.No.. B-2, 3,4,5 and C-2, 3,5 the concession will be admissible subject to a minimum distance of 300 KMs. For the remaining categories of persons, this distance restriction will not apply.

4. Categories of persons/patients mentioned in S.No. A-1,2,3,4,5,6,7,8,9,10, B-4, C-1,4,6,7, D-1, 2 and E can avail their concessions straight away from stations, booking/reservation offices by producing necessary documents.

5. Categories of persons indicated in S.No. B-1, 2,3, 5 and C-2, 3,5 should approach the Divisional Railway Manager’s office concerned which after verifying the eligibility of the persons, will issue necessary authorization letter. On the basis of the authorization letter, Station Manager, Booking/reservation office will issue concessional tickets.

6. The Proforma of certificates for categories mentioned in S.No.A-1,2,3,7 and F-1 are available at stations as well as railway offices including headquarters office for supply to needing persons.

7. Categories of persons/patients mentioned in S.No. A-1,2,3,7,8 and C-7 should produce original certificate and a photocopy of the same at the time of purchasing the ticket. Original certificate will be inspected by booking clerk and photocopy will be retained as station record.

8. Categories of persons mentioned in S.No. C-6 (B), D-1 and 2 should produce identity card at the time of purchasing the ticket for inspection by booking clerk. The Identity Card should also be kept and produce to the ticket checking staff, if demanded during journey.

9. All concessional fares shall be calculated on the basis of fares for Mail/Express trains irrespective of the type of train i.e. Mail or Express or passenger, by which the passenger travels.

For further details, kindly contact the Station Manager of the nearest Railway Station. In case of difficulty, the Sr.Divl.Comml.Manager of the railway division concerned may also be contacted.

10. Modified Scooter and motorized Tri wheeler moped will be allowed free when carried in the same train in which the orthopaedically handicapped person is traveling.

11. In respect of only item nos. C-6, E-1 & F-1 concession is allowed in Rajdhani/Shatabdi/Jan Shatabdi Express trains. Other concessions are not allowed in Rajdhani/Shatabdi/Jan Shatabdi express trains.

COMPLIMENTARY PASSES : Gallantry Awardees

Arjuna awardees, Gallantry Awardees (recipients of Param Vir Chakra, Ashok Chakra, Mahavir Chakra, Kirti Chakra, Vir Chakra & Shaurya Chakra) and widows of such Posthumous Awardees/Police Medal Awardees and Licensed Porters(Coolies) are issued complimentary passes. The complimentary passes are issued by the office of Divisional Railway Manager concerned as well as headquarters office of Northern Railway. First class/2AC complimentary card passes issued to Param Vir Chakra, Mahavir Chakra & Vir Chakra awardee is valid for travel in 2AC and 3 AC of Rajdhani Express and Chair Car of Shatabdi/Jan Shatabdi Express Trains along with a companion in the same class.

In addition to above following concessions has also been announced by Hon'ble Minister for Railways in the Rail Budget 2004-05 :-

75% Concession in fares in second and sleeper classes to widows of Defence personals killed in action against terrorists/extremists.

Escort accompanying a deaf and dumb person also to get 50% concession in fares in First, second, Sleeper classes and is season tickets.

75% concession in fares in II/SL/AC Chair Car and AC 3-Tier classes for severe/moderate hemophilia patients traveling for treatment.

Full concession in second class to unemployed youths attending interviews for selection to Central Government jobs to be implemented.

Important

The aforementioned information does not substitute the IRCA Coaching tariff No.24, part I (Volume -II) - Railway Concession ’and IRCA coaching tariff No.25 Part I (volume -I) which contain detailed information, prescribed proformas /formats and certificates needed for getting rail travel concessions. Railway stations have copies of these Coaching Tariffs for reference only. It can also be purchased from the General Secretary, Indian Railway Conference Association (IRCA) Chelmsford Road New Delhi-55

4. CATERING SERVICES

1. Catering facilities are available at about 350 stations of Northern Railway and on important long distance and inter-city trains for meeting the requirements of the passengers. For such on-board service, Train Conductor, Coach Attendant or other authorized staff may please be contacted.

Tariff of Catering A-La-Carte items sold in the Pantry cars, Refreshment Room/Stalls (w.e.f 1.6.2003)

(The rates are subject to change from time to time. They may be verified through the Train Conductor/Catering Manager)

No separate catering charges are payable by passengers on Shatabdi and Rajdhani Express trains.

• While the Railway endeavors to supply meals strictly as per menu, however, due to exigencies of service or unavoidable circumstances, alternate items may be supplied.

• In their own interest, passengers are requested not to patronize unauthorized hawkers/vendors.

2. SERVICE TIMINGS

Meals are normally served through the pantry cars and in refreshment rooms and restaurants during the following hours :-

• Morning Tea 06.00 to 08.00 hrs.

• Breakfast 08.00 to 1 0.00 hrs.

• Lunch 11.00 to 14.30 hrs.

• Afternoon Tea 15.00 to 17.30 hrs.

• Dinner 18.30 to 21.30 hrs.

To ensure proper and good quality catering services on the Railway, passengers are requested to :-

1. Place their orders for Meals well in advance with the Coach Attendant/ Conductor or Waiters in trains to facilitate information being sent to the serving station.

2. Insist on a cash memo for all catering services ordered and destroy the bill to prevent its fraudulent use.

3. Consult the menu and tariff cards displayed or available in all restaurants refreshment rooms and pantry cars.

4. Record their suggestions or complaints in the book maintained for this purpose in the refreshment rooms. The complaint book is also available with the train conductor and also with the pantry car manager. It may be called for at any time by the passengers.

5. SOME IMPORTANT INFORMATION AND RULES

1. Entering into a compartment reserved or resisting entry into a compartment not reserved

1. If any passenger having entered a compartment, wherein no berth or seat has been reserved by Railway Administration for him or having unauthorizedly occupied a berth or seat reserved by Railway Administration for the use of another passenger, refuses to leave it, when required to do so by any Railway Servant authorized on this behalf, such Railway servant may remove him or cause him to be removed with the aid of any other person from the compartment, berth or seat as the case may be and he shall also be punishable with fine of up to Rs.500.00 under the Railways Act.

2. If any passenger resists the lawful entry of another passenger into a compartment not reserved for the use of passenger resisting he shall be punishable with a fine of up to Rs.200.00 under the Indian Railways Act.

2. Traveling on foot boards and on the roof of trains

Passengers must not travel on footboards or on the roof of carriages. If a passenger even after being warned by a railway servant, persists in traveling on the roof, steps or foot-boards, or on the engine, or in any other part of the train not intended for the use of the passengers, he will be liable to be prosecuted under the Railways Act, punishable with imprisonment up to three months or with fine up to five hundred rupees or with both & may be removed from the railway by any railway servant.

3. Persons suffering from any infectious and contagious diseases

The Railway Administration will not carry, except under prior special arrangements, persons suffering from any infectious and contagious diseases. Permission may be given for such arrangements being made, provided the passenger agrees to pay the requisite fares and charges for reserving an exclusive compartment for the journey.

4. Tickets left behind

When the ticket is left behind by the passenger, the Railway servant concerned will, on finding such ticket, inform the nearest convenient station giving full details. The Station Superintendent/Station Manager of the station will, on receipt of such a message issue a free excess fare ticket and hand it over to the passenger. The original ticket will have to be deposited with the SM of the originating station for cancellation.

5. Travel by other than the booked route

Passengers desirous of traveling by an alternative route from any junction may travel by that route by paying the difference, if any between the booked route and the diverted route for themselves and their luggage.

6. Theft of Luggage
   


1. Passengers are informed that in case of theft of their luggage and other belongings, robbery and dacoit in running trains, forms for lodging report with the Police are available with Train Conductors, Coach Attendants, Guards and the GRP escorts. After properly filling the form, it may be handed over to any of the officials for registration of the report at the next police station. Passengers are not required to break their journey for lodging their report with the police. These forms are also available at RPF posts and out posts.


7. Medical Aid

   

   1. Medical aid for traveling public is provided by the Railways throughout the country.

   2. A first aid box is available with all Station Managers and also with the Guards of each train and Train Superintendents of Rajdhani & Shatabdi Trains, who are trained in rendering First Aid.

   3. For emergencies in train, please contact the TTE/Train Superintendent. They will pass on a message to the next station, where a Railway Doctor can attend to the patient at a nominal charge.

   4. Wherever hospitalization is required, the patient may need to discontinue his journey. In such instances suitable arrangements will be made to guide him to the government hospitals.

   5. Names of private practitioners, Nursing Homes and Government Hospitals, with Telephone Numbers, Addresses and distance from the Station, are displayed at all Stations.

8. Carrying of Pet Dogs
   

   1. A passenger can take pet dog along with him in AC First Class or First Class only, provided he/she reserves either a two berth or a four berth compartment exclusively for his/her use, paying the due charges depending upon the type of train.

   2. Passenger traveling in other classes are not permitted to carry the dog along with them. But the dog can be booked and carried in the Luggage/Brake Van paying the charges depending upon the type of train. Specially designed Dog Boxes are available in the Brake Van for this purpose.

   3. Passengers may contact the Parcel Office to book their pet dogs. Passengers detected carrying dogs unbooked will be charged as per extant rules.

9. No Smoking Please



1. Smoking in railway compartments causes nuisance to fellow passengers. Smoking in public places is not only injurious to health, but also adversely effects the health of those around. Especially innocent children, elderly people and those suffering from respiratory problems. Moreover, as per judgment of Hon'ble Supreme Court of India, no body will smoke in the railway premises including Rail Bhawan, Railway Headquarters offices, all office buildings of Railways, Railway Stations, Railway Platforms and other premises where there are Railway production units and also in coaches of the trains.
   


2. Do not smoke in trains, stations and other railway premises. Remembers smoking in trains is punishable with fine under Section 167 of the Indian Railway Act (he/she shall be punishable with fine which may extend to one hundred rupees).


10. Be Warned! Drunks will be Detrained, Fined and Imprisoned




1. Do not consume alcoholic drinks while traveling

2. Under section 145 of the Indian Railway Act, if any person in any railway carriage or railway premises-

1. Is found in a state of intoxication.

2. Commits any nuisance or act of indecency.

3. Uses abusive/indecent language.

4. He will be detrained or removed from the railway premises by any railway servant.

3. Besides forfeiture of his pass or ticket, he will be punishable with imprisonment up to 6 months or fine or both.

11. Corpses (Human dead body)

A Corpse will be charged on the parcel scale depending upon the type of the train on a standard weight of 200kgs. on the through distance. A corpse will not be conveyed by train unless it is in a properly secured airtight coffin and is accompanied by a Registered Medical Practitioner's certificate showing that death has not been caused by any infectious disease. Some responsible person, on payment of fare, must in all cases travel in the same train to take charge of and remove it on arrival at the destination. Prepayment of freight on a corpse is compulsory.

12. Bedroll service

Bedrolls are given to the passengers of ACC-1, AC-2 tier and AC-3 tier coaches without any additional charge to the entire passengers in all trains including Rajdhani Express trains. In first class coaches, bedrolls are supplied in some trains at the train originating station on payment of bedroll charges if the demand is placed at- least one hour before the scheduled departure of the train and subject to availability. The bedroll contains two bed sheets, pillow cover, blanket and a face towel. At present these charges are Rs. 20 per bedroll per journey.

A WORLD OF RAILWAY INFORMATION AT YOUR FINGERTIPS!

Log on to Northern Railway’s Website at www.northernrailway.com or www.uttarrailway.com

Visitors to this site can get real time information on reservation availability, status of waitlisted tickets, information related to time table, Railway Concessions and information on timings and stoppages of all trains, easy and innovative train search options and other valuable information.

Other useful Railway websites are:

www.indianrail.gov.in  www.indianrailway.com  www.irctc.co.in

www.sr.indianrail.gov.in  www.wr.indianrail.gov.in  www.cr-mumbai.com

www.serailway.gov.in  www.scrailway.gov.in  www.konkanrailway.com

www.palaceonwheels.net  www.railmuseum.org

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