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Important Information

1.

Public Enquiry and other related facilities

Telephone numbers for enquiry & Interactive Voice Response System.

2.

Retiring rooms and Rail Yatri Niwas

Tariff for Retiring rooms and dormitories.
Rail Yatri Niwas.

3.

Rail travel concession

Concessions.

4.

Catering services

Tariff of catering items.

5.

Some important information and rules

Ticket left behind.
Medical aid.
Carrying of pet dogs.
Booking of Corpses.

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1. PUBLIC ENQUIRY AND OTHER RELATED FACILITIES

Enquiry offices including IVRS (Interactive Voice Response System) regarding train arrival/departure generally function round the clock at major stations. The enquiry regarding reservation and PNR status etc. functions between 8.00 hrs to 20.00 hrs on week days and 8.00 hrs to 14.00 hrs on Sundays. The IVR system for PNR enquiry is available between 5.30 hrs to 22.30 hrs The telephone numbers are given below:

Some important train services available are

STATION
MANUAL
PRE RECORDED
RESERVATION ENQUIRY
TRAIN NO.
TRAIN NAMES
AMBALA 131 Not available Not available 132 132
AMRITSAR 2210809 131 2566486 133 133
AMROHA 131 Not available 259004 1335, 63661, 63662 1335, 63661, 63662
AMETHI 222133 Not available 222131 Not available Not available
BAREILLEY 131 Not available 2470131 1335, 568161 TO 568164 1335, 568161 TO 568164
BHATINDA 131 Not available Not available 132 Not available
BEAS 273124 Not available Not available 133 133
CHANDIGARH 131 Not available Not available 132 132

DELHI AREA, FARIDABAD, GHAZIABAD & GURGAON

131

ARR  DEP Direction 1331  1336(NORTH) 1332  1337 (EAST) 1333  1338 (WEST) 1334  1339 (SOUTH)

131

1330, 1335 125050(Also reservation availability)

1330, 1335 125050(Also reservation availability)

DEHRADUN 131 Not available 2629485 1335, 624002,622131 622131, 624002
FIROZPUR 243057 243954 131 246905 133 133
HARIDWAR 131 Not available 242931 1335, 426477-80 1335, 426477-80
HARDOI 131 Not available 220131 1335, 35048 1335, 35048
HAPUR 131 Not available 2317397 1335,302201,302202 1335,302201,302202
JALANDHAR CITY 131 132 Not available 133 133
HAPUR 131 Not available 2317397 1335,302201,302202 1335,302201,302202
JAMMU TAWI 2230047,131 2470212 Not available 133 133
KHANNA 209205 Not available Not available 209205 Not available
KALKA 131 Not available Not available Not available Not available
LUCKNOW 131 1331 and 1332 135 1330,1335 1330 & 1335
LUDHIANA 131 132 2740450 133 133
MEERUT CITY 2611131,131 Not available Not available 1330 Not available
MORADABAD 131 Not available 2410031 325707- 325710, 1335 325707-325710, 1335
PATHANKOT 131 132 2222501-02 133 133
RAE BAREILLY 131 Not available 2211111 Not available Not available
RISHIKESH Not available Not available 222032 Not available Not available
ROORKEE 131 Not available 273983 1335, 79814, 79815 1335, 79814, 79815
SAHARANPUR 131 Not available Not available 132 Not available
SHAHJAHANPUR 131 Not available 223131 223131 1335, 29851
VARANASI 131 1331&1332 135 1330 &1335 1330 & 1335


2. RETIRING ROOMS AND RAIL YATRI NIWAS

2.1 Retiring Rooms:

Another passenger amenity provided at several important stations over Northern Railway is AC and Non-AC Retiring rooms and Dormitories, which can be booked on ‘first come first serve basis’ on payment of prescribed charges. These serve as transit accommodation for passengers. Only those holding a valid ticket for and inward/outward journey are eligible to apply for the use of the Retiring Rooms and Dormitory Beds.

Application form are available with the Station Managers/ Matron in charge of the Retiring Room/ Dormitories. You are also required to present your journey tickets along with the completed Application Form.

The Station Managers/ Matron, based on availability will allot the rooms/beds. The genuineness of the passengers holding the ticket, will be verified prior to the allotment of rooms/beds. You will also be required to pay the stipulated charges, before the keys of the room are handed over, or the bed number in the dormitory is intimated to you.

Retiring rooms are normally reserved for a period of 24 hours. At some stations, these can be booked for 12 hours also. Booking of the retiring rooms is done at the station, where it is located. In case the retiring rooms is occupied for more than one day, the charges for the subsequent days will be 25% more for each day. Normally retiring room is not allotted for more than two days.

Details of the Retiring Rooms available at different stations may be seen in the table below:

Sl. No STATION No. of retiring rooms Charges of retiring rooms in Rs. No. of beds in dormitory Charges per bed of dormitory in Rs.
Double bedded Other Category Double bedded Other category
A/C NON A/C A/C NON A/C A/C NON A/C A/C NON A/C
1 Amritsar 1 3 NA NA 200/- 24 hrs 100/- 24 hrs NA NA NA NA
2 Anandpur Sahib NA 2 NA NA NA

200/- 300/-

NA NA NA NA
3 Ayodhya NA 2 NA NA NA 100/- 24 hrs NA NA NA NA
4 Amethi NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
5 Abohar NA 2 NA NA NA 100/- 24 hrs NA NA NA NA
6 Ambala 1 1 NA NA 300/- 24 hrs 200/- 24 hrs NA NA 06 500/- 24 hrs
7 Bhatinda NA 2 NA NA NA 100/- 24 hrs NA NA NA NA
8 Baijanath Paprola NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
9 Bhadoi NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
10 Beas 2 2 NA NA 200/- 100/- 24 hrs NA NA NA NA
11 Barog NA 3 NA NA NA 100/- 24 hrs NA NA NA NA
12 Bareily NA 4 NA NA NA 160/- 24 hrs NA NA 8 50/- 24 hrs
13 Chandigarh 1 1 NA NA 200/- 24 hrs 100/- 24 hrs NA NA NA NA
14 Delhi NA 11 NA NA NA

250/- 24 hrs 150/- 12 hrs

NA NA 30 delux 40 Ordinary

75/-24 hrs 40/-12 hrs 60/-24 hrs 30/-12 hrs

15

Dharampur Himachal

NA 2 NA NA NA 100/- 24 hrs NA NA NA NA
16 Dhuri NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
17 Dehradun NA 2 NA NA NA 200/- 24 hrs NA NA 8 75/- 24 hrs per bed
18 Ferozpur NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
19 Faizabad NA 1 NA NA NA 100/- 24 hrs NA NA 6 30/- per bed
20 Hazarat Nizamuddin NA 2 NA NA NA

250/-24 hrs 150/-12 hrs

NA NA NA NA
21 Haridwar NA 8 NA NA NA 150/- 24 hrs 80/- 12 hrs NA NA 20 60/- 24 hrs 35/- 12 hrs
22 Hardoi NA 1 NA NA NA

50/- 24 hrs Perbed

NA NA NA NA
23 Joginder Nagar NA 1 NA NA NA 60/- per bed NA NA NA NA
24 Jammu Tawi 2 4 NA NA 320/- 24 hrs 200/- 24 hrs NA NA 12

50/- 24 hrs 25/- 12 hrs

25 Jallandhar City 1 3 NA NA 200/- 24 hrs 100/- 12 hrs NA NA 16 50/- per bed
26 Jaunpur NA 2 NA NA NA 100/- 24 hrs NA NA NA NA
27 Kalka NA 2 NA NA NA 100/- 24 hrs NA NA 4 75/-
28 Kanda Ghat NA 1 NA NA NA 100/- 24 hrs NA NA NA NA
29 Kotdwar NA 1 NA NA NA

50/- per bed 24 hrs

NA NA NA NA
30 Kurukshetra NA NA NA NA NA NA NA NA 8

40/- 24 hrs 20/- 12 hrs

31 Ludhiana 2 2 NA NA 320/- 24 hrs 200/- 24 hrs NA NA NA NA
32 Lucknow 4 4

1- A/C DLX, Double bed

NA 400/- 24 hrs 250/- 24 hrs 450/- 24 hrs NA 51

50/- 24 hrs 30/- 12 hrs

33 Laksar NA NA NA NA NA NA NA NA 6

20/- 12 hrs 30/- 24 hrs

34 Meerut city NA 1 NA NA NA

80/- 24 hrs 60/- 12 hrs

NA NA 4

30/- 24 hrs 20/- 12 hrs

35 Muzzafar Nagar NA NA NA NA NA NA NA NA 4

30/- 24 hrs 20/- 12 hrs

36 Moradabad NA 5 NA NA NA 160/- 24 hrs NA NA 14 50/-
37 Najibabad NA 1 NA NA NA 50/- per bed 24 hrs NA NA NA NA
38 New Delhi 4 6 NA NA 450/-24 hrs 250/-12 hrs 250/-24 hrs 150/-12 hrs NA NA NA NA
39 Pathankot 3 5 NA NA 200/-24 hrs 100/-24 hrs NA NA NA NA
40 Partapgarh NA 1 NA NA NA 100/-24 hrs 65/-12 hrs NA NA 4 30/- 24 hrs
41 Patiala NA 1 NA NA NA 100/- per bed 24 hrs NA NA NA NA
42 Rampur NA 1 NA NA NA 50/- per bed 24 hrs NA NA NA NA
43 Roorkee NA 1 NA NA NA 50/- per bed 24 hrs NA NA NA NA
44 Raebarelliey 1 1 NA NA 150/- 24 hrs 100/- 24 hrs NA NA NA 30/- per bed
45 Shahganj NA 1 NA NA NA 100/-24 hrs NA NA NA NA
46 Saharanpur NA 4 NA NA NA 100/-24 hrs NA NA NA NA
47 Solan NA 1 NA NA NA 100/-24 hrs NA NA NA NA
48 Summer Hill NA 2 NA NA NA 100/-24 hrs NA NA NA NA
49 Shimla NA 10 NA NA NA 300/-24 hrs NA 400/- NA NA
50 Shahjanpur NA 2 NA NA NA 50/- per bed24 hrs NA NA NA NA
51 Varanasi 2 6 (3 single) AC Delux Double bed NA 350/- 24 hrs 200/- 24 hrs 150/- single 350/-24 hrs 200/-12 hrs NA 53 50/-24 hrs 30/-12 hrs

2.2 Rail Yatri Niwas

In addition to the retiring room facilities, exclusive independent rooms & dormitory accommodation are available in seven storied Rail Yatri Niwas located on the Ajmeri Gate side of New Delhi Station.

The Rail Yatri Niwas provides for independent double bedroom with attached bath at Rs. 450/-, double bedroom with common bath Rs. 385/-. Single bedroom (common bath) at Rs. 265/- per room and double bedded AC room with attached bath at Rs. 850/- per room (Tariff inclusive of breakfast).

Similarly, accommodation in dormitories is available on daily tariff of Rs. 135/- per bed (Tariff inclusive of breakfast) depending upon different facilities. The Rail Yatri Niwas is also provided with a restaurant which caters to Indian and Western food and Snacks between 7.30 hours to 22.30 hours at reasonable rates.

The facility of Rail Yatri Niwas is available to rail passengers on advance reservation could be done by sending full amount of the required accommodation by money order in the name of Chief Manager. Rail Yatri Niwas, at New Delhi Railway Station or demand draft in favor of FA & CAO/ Northern Railway. {(Checkout / Check in time: 9 AM) Phone Number 011- 23233484, 23233561 }


3. RAIL TRAVEL CONCESSIONS

Handicapped/Disabled Persons & Patients Part-A

Sl. No
Category of Persons Eligible for Concessions

Percentage of Concessions

Ist IInd/SL Class

Specific Travel Conditions
Authority on which Concession is allowed
1 Completely blind persons traveling alone or with an escort

75 % 75%

(75% concession in AC Chair car and AC 3Tier and 50% concession In AC Ist class AC II tier class)

Note : 50% concession In Ist/ IInd class / monthly / quarterly season ticket fares, is also allowed to such blind persons ( traveling alone or with an escort), subject to certain conditions.

None Prescribed certificate issued by Govt. doctor/Registered Medical Practitioner/ Head of the Institutions for Blind recognized by Ministry of Welfare/ Govt. of India or Social Welfare Deptt. of the State Govt. concerned (Names of such Institutions are shown in Appendix 1/12 of IRCA Coaching Tariff No. 24, Pt.I (Vol.II).
2 Deaf & dumb persons (both afflictions together in the same person) traveling alone.

50 % 50%

Note: 50 % concession in Ist/ IInd class /Monthly / Quarterly season ticket fares, is also allowed to such deaf & dumb persons (both afflictions together in the same person) subject to certain conditions.

None Prescribed certificate from a Govt. doctor
3 Mentally retarded persons (who can not travel without an escort) accompanied by an escort.

75% 75%

(75% concession in AC Chair Car & AC 3Tier and 50% concession In AC Ist class & AC II tier class)

Note: 50 % concession in Ist / IInd class /Monthly / Quarterly season ticket fares, is also allowed to a mentally retarded person & his escort, subject to certain conditions.

None Prescribed certificate from a Govt. doctor.
4 T.B. & Lupus Vulgaris patients traveling alone or with an escort. 75% 75% Traveling for Treatment/ periodical check-up or admission in a recognized hospital/ sanatorium & return. Prescribed certificate issued by officer in- charge of a recognized T.B. Hospital/ Sanatorium.
5 Cancer Patients traveling alone or with an escort.

75% in second class, sleeper class, Ist class, AC 3 tier & AC Chair Car.

50% in 2AC & 1AC

Traveling for treatment/ periodical check-up or admission in a recognized hospital/Institute & return. Prescribed certificate issued by officer in- charge of a recognized Cancer Hospital/ Institute.
6 Non-Infectious leprosy patients. 75% 75% Traveling for treatment/ periodical check-up or admission in a recognized leprosy hospital/ clinic/ Institute & returning. Prescribed certificate issued by officer in- charge of a recognized leprosy Hospital/ clinic/ Institute.
7 Orthopaedically handicapped persons/ paraplegic patients, who can not travel without the assistance of an escort (& accompanied by an escort).

75% 75%

Note: 75 % concession in AC-3 Tier & AC Chair Car. 50% concession in AC 2 Tier & AC Ist class.

50 % concession in Ist/ IInd class /Monthly / Quarterly season ticket fare, is also allowed to orthopaedically handicapped persons/ paraplegic patients & their escorts, subject to certain conditions

None Prescribed certificate from a Govt. doctor.
8 Ostomy Patients who have been operated for cancer & wear special appliances (ostomy bags) to collect body waste.

50 % 50%

Note: The concession is allowed in Monthly/ Quarterly season ticket fares only. No concession is admissible on single journey tickets.

None Prescribed certificate from officer incharge of a recognized cancer hospital/ institute or a Govt. hospital.
9 Thalassaemia major disease patients traveling alone or with an escort.

75% in second class, sleeper class, Ist class, AC 3 tier & AC Chair Car.

50% in 2AC & 1AC

Traveling for treatment / periodical check-up or admission in a recognized hospital & return. Prescribed certificate from officer in-charge of a recognized hospital.
10 Heart surgery:- Heart Patients traveling alone or with an escort.

75% in second class, sleeper class, Ist class, AC 3 tier & AC Chair Car.

50% in 2AC & 1AC

Traveling for heart surgery in recognized hospital & return. Prescribed certificate from officer incharge of a recognized hospital.
11

Kidney patients when traveling alone or with an escort for

(i) Dialysis

(ii) Kidney transplant operation to recognized hospital

75% in second class, sleeper class, Ist class, AC 3 tier & AC Chair Car.

50% in 2AC & 1AC

Concession will be admissible for return also after dialysis and kidney transplant operation. Prescribed certificate from officer incharge of a recognized hospital.

Sports Persons/Artistes/Scouts &Guides/St. John Ambulance/Voluntary Organization  Part-B

Sl. No
Category of Persons Eligible for Concessions

Percentage of Concessions

Ist IInd/SL Class

Specific Travel Conditions
Authority on which Concession is allowed
1 Sports Persons

50 % 75%

75%

50 % for State & All India tournaments

75% for National & International tournaments held in India..

Traveling to participate in State/ All India/ National/ International tournaments held or recognized by State or Education Boards or Universities & State /All India sports Associations including Olympic Association

Certificate from Hony. Secretary / Registrar of University: Deputy Secretary (sports) Association of Indian Universities, New Delhi: Hony. Secretaries of All India Sports Associations & their State units; Secretaries of Olympic Association / State Olympic Committees.

Note: Names of All India Sports Associations are shown in Appendix 1/45 of IRCA Coaching Tariff, No. 24, Pt.I Vol. II)

2 (a)

Artists

Bonafide Professional entertaining companies or parties, such as theatrical, music & dancing troupes & magician troupes.

50% 75% Traveling to participate in specific performance sponsored or approved by Central State Sangeet Natak Academe or Deptt. of Youth Affairs & Sports (Ministry of Human Resource Development). Certificate from Central Sangeet Natak Akademe/ State Sangeet Natak Akademe or certificate from Deptt. of Youth Affairs & Sports, Ministry of Human Resource Development .
(b) Student -artistes of National school of Drama, New Delhi. 50% 75% Traveling to participate in specific performance. Certificate from National School of Drama, New Delhi.
(c) Amateur artistes (theatrical concert, music & dancing troupes). 50% 75% Traveling to participate in specific performance. Certificate from Civil Authorities of the place where performance will be given, to the effect that (a) the performance is exempted from payment of entertainment tax. (b) an undertaking from organizers that the performance will be either free of any entrance fee or if the entrance is regulated by sale of tickets, the net sale proceeds will be donated to a recognized charity.
(d) Bonafide professional circus artistes/ parties. 50% 75% Traveling to participate in specific performance sponsored or approved by Deptt. of Youth Affairs & Sports (Ministry of Human Resource Development). Certificate from Deptt. Of Youth Affairs & Sports, Ministry of Human Resource Development through Indian Circus Federation.
3 Bharat scouts & girl guides/ boy scouts & girl guides in uniform. NA 50% Traveling for scout or guide duty in groups of not less than four. Prescribed certificate from Scouter or Guider countersigned by Secretary / Commissioner of the National Headquarters or of the State Head quarters or Distt. Commissioner of State.
4 Members of St. John Ambulance Brigade or Relief Welfare Ambulance Corps., Kolkata NA 25% Traveling to participate or organize and manage a St. John Ambulance competition or to attend their camps. Prescribed certificate from respective Secretary or Assistant Commissioner, St. John Ambulance Brigade or Staff Officer, Organization Relief Welfare Ambulance Corps. Kolkata
5 Volunteers of Service Civil International NA 25% Traveling to attend camps & on official business. Prescribed certificate from the representative, Service Civil International or Secretary of their Branch in India.

Students/Nurses/Teachers/Unemployed Youths/Kisans/Senior Citizens Part-C

Sl. No
Category of Persons Eligible for Concessions

Percentage of Concessions

Ist IInd/SL Class

Specific Travel Conditions
Authority on which Concession is allowed
1 (a) Students up to the age of 25 years (27 years in case of Scheduled Castes/ Schedule Tribes) of schools of all kinds which are recognized by the education department of the state in which the schools are situated and also students of all educational institutions recognized by the Central Government (Ministry of Education)

NA 50%

Note:- Monthly/Quarter-ly season tickets at concessional rates are also issued to such students subject to certain conditions.

Traveling

(i) between hometown and place of education,

(ii) to appear in examinations of recognized educational institutions

(iii) educational tours in groups of not less than ten.

Concession order on prescribed Proforma signed by the head of the educational institution concerned.

Note: Concession order books are available for sale to recognized School/Colleges educational institutions at cost price, from the office of Divisional Railway Manager concerned.

(b) Boys students studying in the classes up to 10th standard and girl students studying in classes up to 12th standard. Note:- Free monthly season tickets (MSTs) for second class only. These free student MSTs are issued up to 150 Kms. These free student MSTs will not be valid for travel in any Mail/Express train. To commute daily between the stations serving their place of residence and school. These free MSTs will be issued subject to the conditions applicable for issue of MSTs to students.
2 Trained/ Student Nurses & Midwives.